Privacy Policy
1.4.U. CUSTOMER PRIVACY POLICY
Roptro S.A. (1.4.U.) is a company registered in Greece (collectively referred to as “1.4.U.”, “we” or “us” in this policy).
OVERVIEW
Maintaining the security of your data is a priority at 1.4.U., and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. 1.4.U. is also dedicated to being transparent about what data we collect about you and how we use it.
This policy, which applies to personal data collected via the 1.4.U. website at http://www.1.4.u.gr at customers from Greece and from other countries (the “Website”) whether, you use your mobile device or go on line, provides you with information about:
– how we use your data;
– what personal data we collect;
– how we ensure your privacy is maintained; and
– your legal rights relating to your personal data.
1.4.U. uses your personal data:
– to provide goods and services to you;
– to make a tailored website available to you;
– to manage any registered account(s) that you hold with us;
– to verify your identity;
– for crime and fraud prevention, detection and related purposes;- with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;
– for advertising and marketing purposes;
– for market research purposes – to better understand your needs;
– to enable 1.4.U. to manage customer service interactions with you; and
– where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).
Marketing
Promotional communications
1.4.U. uses your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you on the latest 1.4.U. offers. If you have agreed to receive marketing communications by email or text, details of your transactions will be shared within 1.4.U. and in particular provided to 1.4.U. Greece to enhance their understanding of customer behaviour in order to ensure you receive relevant promotional materials.
1.4.U. and 1.4.U. Greece aim to update you about products & services which are of interest and relevance to you as an individual.
We may share your data with:
– credit reference agencies where necessary for card payments;
– governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: –
– to comply with our legal obligations;
– to exercise our legal rights (for example in court cases);
– for the prevention, detection, investigation of crime or prosecution of offenders; and
– for the protection of our employees and customers.
International transfers
To deliver products and services to you, it is sometimes necessary for 1.4.U. to share your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws.
If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers.
How long do we keep your data?
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.
WHAT PERSONAL DATA DO WE COLLECT?
1.4.U. may collect the following information about you:
– your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;
– purchases and orders made by you;
– your on-line browsing activities on 1.4.U. websites;
– when you make a purchase or place an order with us, your payment card details;
– your communication and marketing preferences;
– your interests, preferences, feedback and survey responses;
– your location;
– your correspondence and communications with 1.4.U.; and
– other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).
Our website are not intended for children and we do not knowingly collect data relating to children.
This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you set up an on-line account on our websites, or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity.
HOW WE PROTECT YOUR DATA
Our controls
1.4.U. is committed to keeping your personal data safe and secure.
Our security measures include: –
– encryption of data;
– regular cyber security assessments of all service providers who may handle your personal data;
– regular scenario planning and crisis management exercises to ensure we are ready to respond to cyber security attacks and data security incidents;
– daily penetration testing of systems;
– security controls which protect the entire 1.4.U. IT infrastructure from external attack and unauthorised access; and
– internal policies setting out our data security approach and training for employees.
WHAT YOU CAN DO TO HELP PROTECT YOUR DATA
1.4.U. will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from 1.4.U. asking you to do so, please ignore it and do not respond.
If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.
YOUR RIGHTS
You have the following rights:
– The right to opt out of any marketing communications that we may send you and to object to us using / holding your personal data if we have no legitimate reasons to do so (the right to object);
If you wish to exercise the above right, please contact us.
LEGAL BASIS FOR USING DATA
We are required to set out the legal basis for our ‘processing’ of personal data.
Legal basis for 1.4.U. processing customer personal data
General
1.4.U. collects and uses customers’ personal data because is it necessary for:
– the pursuit of our legitimate interests (as set out below);
– the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer; or
– complying with our legal obligations.
In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email or text message.
Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
Our legitimate interests
The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of 1.4.U., including:-
– selling and supplying goods and services to our customers;
– protecting customers, employees and other individuals and maintaining their safety, health and welfare;
– promoting, marketing and advertising our products and services;
– sending promotional communications which are relevant and tailored to individual customers (including administering the Sparks loyalty scheme);
– understanding our customers’ behaviour, activities, preferences, and needs;
– improving existing products and services and developing new products and services;
– complying with our legal and regulatory obligations;
– preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
– handling customer contacts, queries, complaints or disputes;
– managing insurance claims by customers;
– protecting 1.4.U., its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to 1.4.U.;
– effectively handling any legal claims or regulatory enforcement actions taken against 1.4.U.; and
– fulfilling our duties to our customers, colleagues, shareholders and other stakeholders.
COOKIES
Our websites use cookies to collect information. This includes information about browsing and purchasing behaviour by people who access our websites. This includes information about pages viewed, products purchased and the customer journey around our websites. Detailed information is set out in our Cookie Policy.
Cookies Policy
What are cookies?
Like most websites, 1.4.U. websites use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.
Information collected
Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details. 1.4.U. can use cookies to monitor your browsing and purchasing behaviour.
How are cookies managed?
The cookies stored on your computer or other device when you access our websites are designed by:
– 1.4.U., or on behalf of 1.4.U., and are necessary to enable you to a make purchases on our website;
– third parties who participate with us in marketing programmes; and
– third parties who broadcast web banner advertisements on behalf of 1.4.U..
What are cookies used for?
The main purposes for which cookies are used are: –
For technical purposes essential to effective operation of our websites, particularly in relation to on-line transactions and site navigation.
For 1.4.U. to market to you, particularly web banner advertisements and targeted updates.
To enable 1.4.U. to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc.
To enable 1.4.U. meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.
How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below: –
For Microsoft Internet Explorer:
- Choose the menu “tools” then “Internet Options”
- Click on the “privacy” tab
- Select the setting the appropriate setting
For Google Chrome:
- Choose Settings> Advanced
- Under “Privacy and security,” click “Content settings”.
- Click “Cookies”
For Safari:
- Choose Preferences > Privacy
- Click on “Remove all Website Data”
- For Mozilla firefox:
- Choose the menu “tools” then “Options”
- Click on the icon “privacy”
- Find the menu “cookie” and select the relevant options
For Opera 6.0 and further:
- Choose the menu Files”> “Preferences”
- Privacy
What happens if I disable cookies?
This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.
CONTACT INFORMATION
If you have any questions about how 1.4.U. uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us.
UPDATES
This policy was last updated in April 2020
