Terms & Conditions

Please read these Terms and Conditions and the Privacy and Cookie Policy carefully before you start to use the Website.

INFORMATION ABOUT 1.4.U

This website is owned and powered by Roptro S.A. a company registered in Greece whose registered office is at 51 Karaoli K Dimitriou, Vironas, Athens 16231. Our registered VAT number is 999211332. Unless we say otherwise, we use the terms “1.4.U“, “we” and “us” on this website to refer to Roptro S.A. throughout the website terms and conditions, which include the Website Terms, our General Terms and Conditions of Sale and our Legal Terms (“Terms and Conditions”).

1.4.U. is our international sales brand name and Roptro S.A. (1.4.U.) will take your payment and approved carriers will deliver your orders.

If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), or if you want to file a claim regarding an order or delivery, then please contact us.

WEBSITE TERMS

The Terms and Conditions apply to your use of the 1.4.U website at www.www.14u.gr and to any order you place on the Website. The Terms and Conditions apply regardless of how you access the Website, including any technologies or devices by which 1.4.U makes the Website available to you at home, on the move or in store. You must read these Terms and Conditions carefully, and we recommend that you download or print and keep a copy for your future reference. By accessing, browsing, using, registering with, or placing an order on the Website, you confirm that you have read, understood and agree to these Terms and Conditions in their entirety. If you do not agree to these Terms and Conditions in their entirety, please do not use this Website.

All legal notices on this Website which relate to your use of the Website together with all applicable terms and conditions and our Privacy Policy govern your use of this Website.

YOUR USE OF THIS WEBSITE

You may only use this Website for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the Website.

You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the Website or the computer codes or elements comprising the Website other than solely for your own personal or internal business use. You may not use the content of the Website for any commercial purposes whatsoever.

OWNERSHIP OF RIGHTS

All rights, including copyright, know how, moral rights and other intellectual property rights over all material and content including (but not limited to) text, images, web pages, sound, software, software code, interfaces, website structure and videos, in and to this Website are owned by or licensed to 1.4.U unless otherwise indicated.

Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights, our other exclusive rights or those rights of third parties in either the Website or its contents.

By submitting information (other than your personal data), text, photos, graphics or other content to the Website you confirm that you have the right to use the same and grant us a right to use such materials at our own discretion (with or without accreditation) in any media including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the Website.

You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.

SUBMISSIONS

Ownership of Submissions

Other than personal data you hereby grant 1.4.U a non-exclusive licence to use in whatever form (copy and publish) the rights to all comments, gift messages, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to 1.4.U on or through the Website or otherwise disclosed, submitted or offered by you (collectively, “Submissions”) once submitted. You must comply with the content standards set out in these Website Terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines.

Intellectual Property Rights

A disclosure, Submission or offer of any Submissions and your agreement to these Website Terms shall constitute a perpetual, irrevocable and non-exclusive licence to 1.4.U of any intellectual property rights. Whenever you make use of a feature that allows you to upload material to the Website, including questions, or to make contact with other users of the Website or to make Submissions on any 1.4.U related third party website or page, you must comply with the content standards set out below and these Website Terms. Any third-party advertising on 1.4.U pages of third party social networking sites are not the responsibility of, or endorsed by 1.4.U. All rights, including copyright on 1.4.U Website pages are owned by or licensed to 1.4.U. Any use of any 1.4.U social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of 1.4.U. By making a Submission you confirm that the Submission is your own and that the content does not infringe the material, trade marks, intellectual property rights or any other rights of others.

Confidentiality

Any material you upload to our Website in a Submission will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the Submissions for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Website or any 1.4.U related third party social networking site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our Website. We have the right to remove any Submissions you make on our Website if, in our opinion, such Submission does not comply with the content standards set out below.

Rules for Submissions

You must be 18 years of age or older and registered to post a Submission. Suppliers or manufacturers are not eligible to post a Submission.

Please be polite and to the applicable language for the 1.4.U Website on which you are posting a submission. If you require an immediate response from us or have a comment about our service please contact us directly for a quicker response.

Submissions should not include:

  • profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others
  • comments about other reviewers or bloggers
  • remarks that repeat criminal accusations, false, defamatory or misleading statements
  • material which impersonates others or personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers
  • spam or advertising
  • third party brand names or trade marks
  • HTML code, computer script or website URLs
  • availability, price or alternative ordering or delivery information
  • information about 1.4.U suppliers or manufacturers
  • content that is in breach of the laws and regulations of the relevant region and its social values

1.4.U, in its absolute discretion, reserves the right to not publish the Submission or remove it, take any appropriate action if deemed necessary or remove reviews which relate to seasonal products which are no longer in season.

Please let us know if you see any Submissions which do not comply with our rules.

Accuracy of content

To the extent permitted by applicable law, 1.4.U disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party.

The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of 1.4.U or any of its group companies.

Damage to your computer or other device

1.4.U uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, 1.4.U shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.

GENERAL TERMS AND CONDITIONS OF SALE

These general terms and conditions of sale (“General Terms and Conditions of Sale”) apply to any order you place through www.www.14u.gr. These General Terms and Conditions of Sale apply regardless of how you access the Website, including via any technologies or devices by which 1.4.U makes the Website available to You at home or on the move. You must read these General Terms and Conditions of Sale carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety and you agree to be bound by them. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service through the Website.

Placing an Order

To place an order, you do not have to open an account with us.

Please see our Privacy and Cookie Policy for more information on what personal information and how that personal information will be used and stored.

You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to Your Account.

When you order through the Website at your checkout you will still need to provide us with certain compulsory personal information in order for us to process your order. Please see our Privacy Policy to see how your personal information will be used and stored.

Acceptance of your order

Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. Our acceptance of your order will take place only when we despatch the product(s) or on commencement of the services that you ordered from us. This will be no later than 1 week after we have received payment from you. Prior to despatch of the product(s), 1.4.U has the right to decline an order for any reason, including legal and regulatory reasons.

The duration of our contract with you will start from when you receive the order despatch email and last until the last day of your right to return the products.

If the fulfilment of an order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, 1.4.U and 1.4.U. have the right to stop or cease to fulfil the order at any time, including after despatch of products and/or notification to you that the order has been received and is being processed. You acknowledge that 1.4.U and 1.4.U. shall not incur any liability in such circumstances.

Payment

Payment is taken by Roptro S.A. (1.4.U.).

Accepted Payment Methods

You may pay by debit card, credit card (Visa, Mastercard, Maestro, American Express , Diners, Discover) or another alternative payment method specified as part of the checkout process. 1.4.U. may change the payment methods at any time but this will not affect any existing order. The availability of a certain payment method may depend on your geographical location.

Payment

If you place an order on our Website, then you acknowledge and agree that: (i) 1.4.U. will charge you through the payment method you have selected for your order and such other amounts that may accrue in connection with the order; (ii) that you will provide valid and current information for (a) yourself and (b) if applicable, another person, but only if you have first obtained their express consent to do so; (iii) that 1.4.U. may use tools, software or services of payment processors to process transactions on their behalf; and (iv) if your payment is not received by 1.4.U. for any reason from your card issuer, you agree to promptly pay all amounts due upon request and using the method that 1.4.U. reasonably prescribes.

Currency

The price of products is calculated according to the rate of exchange between the base currency on our Website and the currency that you select as part of the purchase process at the time you place your order. 1.4.U. reserve the right to update such exchange rates regularly at its sole discretion, and you acknowledge that such updates may affect product pricing on the Website. You will be charged according to the applicable exchange rate at the time you place your order via the Website.

Taxes

For certain shipping destination countries and/or products, you may be offered the option to pre-pay applicable taxes, which will then be calculated and included in the final price when you place an order through the Website. You acknowledge that such taxes are set by the shipping destination country and therefore may vary from country to country.

For clarity, the option to pre-pay taxes may not be available for your shipping destination country and/or your products, in which case: (a) you acknowledge that the amount of taxes displayed under the pre-pay option on the Website is an estimate only, and the actual taxes payable by you may be more or less than such estimate; and (b) you will be fully responsible for paying all applicable taxes directly to the relevant authority (and for reclaiming them in the event of a cancellation of your order or the return of products, to the extent permitted in these Terms) as determined by the authorities of the shipping destination country, and 1.4.U. shall have no responsibility or liability in connection with the foregoing.

1.4.U. may contract with a local licensed customs broker in your country, in which case, by placing an order through the Website, you authorise the applicable customs broker to act as your agent to: (a) conduct transactions with the local customs authority, (b) execute related documents on your behalf in connection with the import of products in your order, (c) facilitate your payment of applicable taxes; and (d) if applicable, return such products to 1.4.U (subject to these General Terms and Conditions of Sale) and (if applicable) handle the associated reimbursement claim for taxes paid.

Delivery and Collection

Delivery (including delivery charges and timescales)

If no fixed date or timeline has been agreed upon, our deliveries are performed within a maximum period of 15 days.

Please note that certain products and services may be subject to alternative delivery charges, restrictions and/or timescales. If delivery cannot be made to a customer due to the customer not being present at the address at the time allotted by the carrier or if a customer refuses to accept the products, 1.4.U reserves the right to deduct the cost for returning products to the 1.4.U returns centre from the customer’s refund for the order.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

Delays

Where the supply of your product(s) or service(s) is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure. For the avoidance of doubt, this paragraph does not exclude or effect in any way any statutory right that is afforded to you to cancel an order when a product is delayed or not provided.

Your right to cancel (E.U. Countries)

If you are contracting with us as a consumer online or by phone, you have the right to cancel (under the Consumer Rights Directive 2011/83 as implemented in the applicable EU member state (“CRD”)), all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods you ordered. Please be aware that customised orders cannot be returned and our company does not give refunds.

If you wish to cancel (or are considering cancelling) a product you have ordered from us, please be aware that legal rights of cancellation under the CRD do not apply to certain products and services (for example, made to measure orders, flowers, plants, fruit baskets, lingerie (for hygiene reasons), food, gifts and personalised items) or any products with a hygiene seal where the seal is broken. Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them).

Legal Terms

Exclusions of liability

Except as expressly provided in these Terms and Conditions, we exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Terms and Conditions or your use of the Website.

These exclusions shall be governed by and construed in accordance with English law, subject to other mandatory laws which cannot be excluded in the country where you are resident. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Nothing in these Terms and Conditions shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these Terms and Conditions shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.

Waiver

No relaxation or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.

Severability

If any of these Terms and Conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.

Entire Agreement

These Terms and Conditions and any document expressly referred to in them set out the entire agreement between you, 1.4.U. and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

Law, jurisdiction and language

Any matters that arise out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by the laws of Greece and subject to the non-exclusive jurisdiction of the courts of Greece. All contracts for the purchase and sale of 1.4.U. products from the Website shall be concluded in the language of these Terms and Conditions.

Changes to these Terms and Conditions

We reserve the right to change and update these Terms and Conditions from time to time and recommend that you revisit this page regularly to keep informed of the current Terms and Conditions that apply to your use of the Website. In the event of a change or an update to these Terms and Conditions we will flag it in an appropriate way on the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Terms and Conditions.

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